Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions:

• "Windrow", "we", "us", "our" — refers to Windrow, a law practice registered and operating in Malaysia, with its principal office at 28 Jalan Maharajalela, 50150 Kuala Lumpur.
• "Services" — refers to the legal services offered by Windrow, including Environmental Impact Assessment Advisory, Regulatory Compliance & Licensing, and Environmental Dispute & Enforcement Response, as described on this website.
• "User", "you", "your" — refers to any individual or entity accessing this website or engaging our Services.
• "Content" — all text, materials, graphics, and information published on this website.
• "Agreement" — these Terms & Conditions, together with any letter of engagement or retainer agreement entered into separately.

2. Acceptance of Terms

By accessing this website or making an enquiry, you confirm that you have read and agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of this website.

Engagement of our Services requires you to be at least 18 years of age and to have the legal capacity to enter into a binding agreement. Use of this website on behalf of a company or other entity constitutes a representation that you are authorised to bind that entity to these terms.

3. Nature of Our Services

Windrow provides legal advisory and representation services in the areas of environmental and regulatory law in Malaysia. Our Services are available to businesses and individuals operating within or subject to Malaysian environmental regulation.

The Content on this website is provided for general information purposes only. Nothing on this website constitutes legal advice, and no solicitor-client relationship is formed by use of this website alone. A formal engagement is established only upon execution of a written letter of engagement.

Service availability is subject to capacity and conflict checks. We reserve the right to decline to accept instructions without providing reasons.

4. User Responsibilities

When using this website or engaging our Services, you agree:

• To provide accurate and complete information when submitting enquiries or instructions
• Not to use this website for any unlawful purpose or in a manner that could damage, disable, or impair our systems
• Not to attempt to gain unauthorised access to any part of our systems or data
• Not to transmit harmful, defamatory, or infringing material through our contact channels
• To cooperate with our reasonable requests for information or documentation during the course of a matter

5. Intellectual Property

All content on this website — including text, graphics, layout, and branding — is the property of Windrow and is protected under Malaysian intellectual property law. No content may be reproduced, distributed, or adapted without our prior written consent.

Nothing on this website grants you any right or licence to use our name, logos, or materials beyond viewing the website in the ordinary course of use.

Legal documents, submissions, and written advice prepared for clients remain our intellectual property until full payment is received, after which a limited licence to use those materials for the purposes of the engagement is granted.

6. Fees and Payment

Fees for our Services are as set out in the letter of engagement provided before work commences. Our published website pricing represents standard starting points for each service category and is subject to scope confirmation.

• Payment terms are specified in the letter of engagement
• We accept bank transfer (TTR) to our designated client account
• Fees are quoted and payable in Malaysian Ringgit (RM)
• Disbursements (filing fees, courier, hearing attendance costs) are billed separately unless stated otherwise

Work may be suspended where invoices remain outstanding beyond 30 days without prior arrangement. We do not apply retrospective changes to agreed fees without your written consent.

Refund Policy

Where an engagement is terminated by either party before completion, fees for work completed to the date of termination are due. Advance fees held in our client account for unperformed work will be returned within 14 business days of termination, less any amounts due.

7. Service-Specific Terms

EIA Advisory

The timeline for EIA matters is substantially dependent on DOE processes and third-party submissions. We will advise on expected timelines based on current DOE practice, but cannot commit to regulatory outcomes or hearing schedules beyond our control.

Regulatory Compliance & Licensing

License applications are prepared on the basis of information provided by the client. We are not responsible for delays or adverse outcomes arising from incomplete or inaccurate information provided to us.

Enforcement Response

We do not make representations about the outcome of enforcement proceedings or compound negotiations. Our role is to present the strongest available legal position on your behalf. Outcomes depend on the facts of each matter and the decisions of regulatory authorities.

8. Disclaimers

Our Services are provided on a professional best-efforts basis. We do not make any representations or warranties about the outcome of any regulatory process, enforcement matter, or legal proceeding.

The Content on this website is provided without warranty of any kind. We do not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components.

Legal advice given in the course of an engagement is based on the law and regulatory practice current at the time advice is provided. We do not accept responsibility for changes in the law or DOE practice that occur after advice has been given.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law, Windrow's liability to any client in connection with Services provided is limited to the total fees paid by that client under the relevant letter of engagement.

We are not liable for indirect, consequential, or special losses, including loss of business, loss of profits, or reputational damage, arising from any act or omission in connection with our Services or this website.

Nothing in these terms limits liability for fraud, gross negligence, or any liability that cannot lawfully be excluded under Malaysian law.

10. Confidentiality

We maintain strict confidentiality over all client information and communications. Disclosure may occur only where required by law, court order, or applicable professional conduct rules. This obligation survives the termination of any engagement.

11. Termination

Either party may terminate an engagement by giving written notice. We reserve the right to cease acting where:

• A conflict of interest arises that cannot be resolved
• A client's instructions require us to act contrary to our professional obligations
• Invoices remain significantly overdue

Upon termination, we will take reasonable steps to protect the client's immediate interests and will provide copies of matter documents relevant to ongoing regulatory obligations. File transfer instructions will be followed within a reasonable time.

12. Dispute Resolution

These Terms & Conditions are governed by the laws of Malaysia. Any dispute arising from or in connection with our Services or this Agreement shall first be referred to good-faith discussion between the parties.

Where a dispute cannot be resolved informally within 30 days, either party may refer the matter to the courts of Malaysia, with jurisdiction in the courts of Kuala Lumpur.

Disputes relating to our professional conduct may be referred to the Bar Council of Malaysia in accordance with applicable disciplinary procedures.

13. General Provisions

• Entire agreement: These terms, together with any letter of engagement, constitute the full agreement between the parties
• Severability: If any provision is found unenforceable, the remaining provisions continue in full effect
• No waiver: Failure to enforce any provision does not constitute waiver of the right to do so later
• Assignment: You may not assign your rights or obligations under these terms without our prior written consent
• Notices: Formal notices should be sent in writing to the address or email below

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised effective date. For active client engagements, material changes will be communicated directly. Continued use of our website following any update constitutes acceptance of the revised terms.

15. Contact Information

For enquiries about these Terms & Conditions:

• Email: [email protected]
• Phone: +60 3-5923 4168
• Address: Windrow, 28 Jalan Maharajalela, 50150 Kuala Lumpur, Malaysia